tompelFrequently Asked Questions
Users who open an account on tompel ask questions across several common areas: how to set up and secure their account, how deposits and withdrawals work, what markets and games are available, how rewards and loyalty tiers function, and what to do if something goes wrong. This page answers the most frequent of these questions so you can get started and manage your account confidently.
We have structured these answers around the real steps you take when using tompel—from account creation and identity verification through to placing predictions and withdrawing funds. Each answer is designed to be straightforward and action-focused, without jargon or unnecessary detail.
If your question is not covered here, or if you need help beyond what this page provides, our support team is available through the in-app chat on tompel during standard business hours. For legal matters, account disputes, or compliance inquiries, please refer to our legal notice and terms of service
- Account and registrationhow to start, KYC verification, password recovery, and account rules
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer
- Markets and gamesfootball betting, live-dealer tables, slots, and esports coverage
- Loyalty and supporttier progression, cashback mechanics, and how to contact us
Account and registration
Opening an account on tompel involves five steps. First, visit our platform and click "Open account" to enter your username, email, password, and mobile number. Second, confirm your email by clicking the link we send you. Third, log in and complete identity verification (KYC) by uploading a government-issued ID and proof of address—this typically takes 24 hours. Fourth, once verified, you can make your first deposit. Fifth, set up two-factor authentication on your account settings to protect against unauthorized access. After these steps, you can access our sportsbook, live-dealer tables, and slot games. The entire process usually takes less than one hour, with the longest wait being KYC review.
No. We allow one account per user on tompel. Multiple accounts created by the same person are considered a violation of our terms of service and may be suspended without notice. We detect multiple accounts by checking your identity documents, email address, phone number, IP address, and payment method history. If you have forgotten your login credentials or need to recover your account, contact our support team rather than creating a new one. Each account on tompel is tied to a single legal identity, and we use this rule to prevent fraud and ensure fair play across the platform.
Our support team is available through the in-app chat feature on tompel during standard business hours. To reach us, log in to your account and click the support icon in the bottom-right corner of the screen. Our team typically responds within a few minutes during peak hours and within an hour during off-peak times. For account-specific issues, you may also email us through the contact form on our FAQ pageFor legal or compliance matters, use the contact details on our legal notice page. We recommend using in-app chat for the fastest response, as our support team monitors it continuously.
Payments and transactions
Withdrawal requests on tompel go through a review process for security and compliance. After you submit a withdrawal request, our system performs automatic checks that typically take one to two hours. If your account and the withdrawal meet our standard criteria, we approve it and process the transfer to your chosen payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account (mobile banking, local payment, online payment, e-wallet). The actual time for funds to appear in your account depends on your payment provider and may take a few minutes to several hours. During high-volume periods, such as around major holidays like Idul Fitri or Idul Adha, processing times may be longer. If your withdrawal is flagged for manual review due to unusual activity, we will contact you through the support channel on your account.
tompel does not charge fees on deposits or withdrawals. Any fees you incur come from your bank or payment provider, not from us. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, your payment provider may apply a small transaction fee depending on your account type and their terms. When you withdraw to a bank account (online payment, e-wallet, mobile banking, local payment), your bank may charge a transfer fee. We always display the exact amount you will receive before you confirm a withdrawal, so there are no hidden costs on our side. Check with your payment provider if you are unsure about their own fees.
Markets and games
Our sportsbook on tompel covers major football leagues and tournaments including Liga 1 (Indonesia's top division), Piala Indonesia, Piala AFF, Champions League, Premier League, and international friendlies. Beyond football, we offer markets on MotoGP, badminton, and other sports depending on the season. Each market on tompel includes a range of prediction options such as match result, total goals, handicap, and player-specific outcomes. Our odds update in real time as predictions are placed. You can browse all available markets by opening the sportsbook on tompel and filtering by sport, league, or date. Markets remain open until the event starts; live betting on certain matches may be available during the match itself.
In addition to our sportsbook, tompel offers live-dealer tables and slot games. Our live-dealer studios feature blackjack, roulette, baccarat, and Dragon Tiger played by professional dealers. These games are broadcast in real time from our studios with multiple camera angles so you can see every action. Our slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others. We also offer esports markets for Mobile Legends, Free Fire, and PUBG Mobile during tournament seasons. All games on tompel are available to logged-in users whose accounts have completed identity verification.
Loyalty and account care
Our loyalty tier programme on tompel rewards regular activity. You earn points based on the volume of your deposits and activity on the platform; as points accumulate, you progress through tiers. Higher tiers unlock benefits such as weekly cashback (a percentage of your losses returned to your account), faster withdrawal processing, and birthday bonuses. Tier status is reviewed each week, and your tier may increase or decrease based on your recent activity. There is no cost to join the loyalty programme—all active accounts on tompel are automatically enrolled. You can view your current points, tier level, and upcoming rewards in your account under "Loyalty" or "Rewards". Cashback and tier bonuses are subject to our terms; read the promotion rules on tompel to understand eligibility and any minimum activity requirements.
We collect and store your data on tompel only to operate our platform, process your transactions, and comply with law. This includes your identity documents, email, phone number, payment method information, and account activity history. Your data is encrypted both in transit and at rest on our servers. We do not sell your data to third parties or use it for marketing beyond communicating with you about your account on tompel. For details on data collection, use, retention, and your rights, please read our privacy policyIf you have questions about how we handle your specific data, contact our support team through the in-app chat on tompel.