tompelPrivacy Policy

This page describes what we collect when you use tompel and how we keep that data protected. We take your privacy seriously and are committed to being transparent about our data practices. When you create an account on tompel, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place predictions on our sportsbook, live-dealer tables, or slot games, we collect information necessary to operate our platform securely and comply with applicable law.

Our privacy practices on tompel are designed around three core principles: we collect only what we need, we protect what we collect, and we do not share your data with third parties except where required by law or to process your transactions. This policy explains each category of data we collect, how we use it, who may access it, and what rights you have regarding your information on tompel.

We understand that your data is sensitive. Our servers use encryption, our staff access is restricted, and we audit our systems regularly to ensure compliance with data protection standards. If you have questions about how we handle your data on tompel, contact us through the channels listed at the end of this policy.

What Data We Collect on tompel

We collect data in several categories when you use tompel. During account creation, we collect your full legal name, email address, phone number, date of birth, and residential address. We use this information to verify your identity and confirm that you meet the eligibility requirements under applicable law in your jurisdiction.

When you complete identity verification (KYC) on tompel, we collect government-issued identification documents (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or similar document). We store these documents securely and use them only for verification purposes and to comply with anti-money-laundering (AML) regulations.

When you deposit funds on tompel, we collect payment method details—your bank account number, e-wallet identifier, or QRIS transaction reference. We do not store your full banking credentials; instead, we store only the information necessary to process your deposits and withdrawals. Your bank or payment provider handles the actual authentication and fund transfer.

We collect account activity data on tompel: your prediction history, wager amounts, game selections, login times, device information, and IP addresses. We use this data to detect fraud, prevent unauthorized access, calculate your loyalty tier and cashback rewards, and comply with regulatory requirements.

We also collect cookies and similar tracking technologies on tompel. These help us remember your preferences, keep you logged in, and understand how you use our platform. You can disable cookies in your browser settings, though some features on tompel may not function properly without them.

Data minimization: We collect only the data necessary to operate tompel, process your transactions, and comply with law. We do not collect data for marketing purposes beyond what is needed to communicate with you about your account.

How We Use Your Data on tompel

We use your data on tompel for several purposes. First, we use it to operate our platform: to process your deposits and withdrawals, settle your predictions, calculate your cashback and tier status, and provide customer support. Second, we use it to protect tompel: to detect fraud, prevent unauthorized access, investigate suspicious activity, and comply with legal obligations. Third, we use it to communicate with you: to send account notifications, promotional announcements (if you have opted in), and responses to your support inquiries.

We do not use your data on tompel to build marketing profiles or sell to third parties. We do not share your prediction history or account activity with advertisers. We do not use your data to make automated decisions about your account eligibility or tier status—those decisions are made by our compliance team based on transparent rules.

Our servers on tompel may be located outside your jurisdiction. By using tompel, you acknowledge that your data may be transferred to and stored in countries other than your own. We ensure that any transfer complies with applicable data protection laws and that your data receives equivalent protection regardless of server location.

Third-Party Processors and Data Sharing on tompel

We share your data on tompel only with third parties who help us operate our platform or comply with law. These include:

Payment processors: We share your payment method details with our payment processor to execute your deposits and withdrawals via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking.
Identity verification providers: We share your identification documents with third-party KYC service providers to verify your identity and confirm your eligibility.
Regulatory authorities and law enforcement: We share your data with government agencies, financial regulators, and law enforcement when required by legal process, court order, or applicable law.
Fraud prevention services: We share account activity data with fraud detection services to identify and prevent unauthorized access and suspicious transactions on tompel.

All third-party processors on tompel are bound by confidentiality agreements and are required to protect your data to the same standard we do. We do not permit them to use your data for purposes other than those specified in our agreements.

Note: We do not sell your data to advertisers, data brokers, or marketing firms. Your information on tompel is used only to operate our platform and comply with law.

Your Rights Regarding Your Data on tompel

You have the right to request access to your personal data held by tompel. You can view most of your account information directly in your account settings on our platform. If you want a complete copy of all data we hold about you, contact our support team and we will provide it within 30 days.

You have the right to request correction of inaccurate data on tompel. If your name, address, or other information is incorrect, you can update it in your account settings or contact our support team to make changes.

You have the right to request deletion of your data on tompel, subject to legal and operational constraints. We may retain certain data for legal compliance, fraud prevention, dispute resolution, and AML purposes even after you request deletion. We will explain any data we retain and why.

You have the right to object to certain uses of your data on tompel. For example, if you have opted in to promotional emails, you can opt out at any time by clicking the unsubscribe link in our emails or updating your preferences in your account settings.

Data Security and Encryption on tompel

We protect your data on tompel using industry-standard encryption and security practices. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Your data at rest on our servers is encrypted using AES-256 encryption. We restrict access to your data to authorized staff members only, and we audit access logs regularly to detect unauthorized attempts.

We maintain physical security at our data centers on tompel, including access controls, surveillance, and environmental monitoring. We conduct regular security assessments and penetration testing to identify and remediate vulnerabilities. If we discover a data breach on tompel, we will notify affected users and relevant authorities as required by law.

Cookies and Tracking on tompel

We use cookies on tompel to enhance your experience. Session cookies keep you logged in during your visit; persistent cookies remember your preferences across sessions. We use analytics cookies to understand how you use tompel and identify areas for improvement. We do not use cookies to track you across other websites.

You can control cookies in your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. If you disable cookies on tompel, some features may not work properly, such as staying logged in or saving your preferences.

Data Retention on tompel

We retain your data on tompel for as long as necessary to operate our platform and comply with law. Account data is retained for the duration of your account and for a period after closure to comply with AML and tax regulations. Transaction records are retained for at least five years to comply with financial reporting requirements. Identity verification documents are retained for at least three years after account closure.

If you request account deletion on tompel, we will delete your personal data within 30 days, except where we are required by law to retain it. We will inform you of any data we retain and the legal basis for retention.

Contact Us About Your Data on tompel

If you have questions about our privacy practices on tompel, want to exercise your data rights, or believe we have mishandled your information, contact us through the following channels:

In-app support chat on tompel (available during standard business hours)
Email support through our FAQ page
Legal inquiries through our legal notice page

We aim to respond to all data-related inquiries within 30 days. If you are not satisfied with our response, you may escalate your complaint to the appropriate data protection authority or consumer protection agency in your jurisdiction.

Changes to This Privacy Policy on tompel

We may update this privacy policy on tompel from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of tompel after such changes constitutes your acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your data.

Summary: Your Privacy on tompel

We collect your data on tompel only to operate our platform, process your transactions, and comply with law. We protect your data using encryption, access controls, and regular security audits. We do not sell your data to third parties or use it for purposes beyond what we have disclosed. You have the right to access, correct, and delete your data on tompel, subject to legal constraints. If you have questions about our privacy practices, contact us through the channels listed above.

Our services on tompel are available only where local law permits. By using tompel, you acknowledge that you have read and understood this privacy policy and consent to our data practices as described. If you do not agree with our practices, you should not use tompel.

Additional Privacy Considerations for tompel Users

When you use tompel from different locations—such as Jakarta, Surabaya, Bandung, Medan, or Semarang—your data may be processed in different ways depending on local regulations. We comply with all applicable data protection laws in each jurisdiction where we operate. If you travel or relocate, your account on tompel remains subject to this privacy policy and our terms of service.

If you use tompel during major events like Liga 1 matches, Piala Indonesia tournaments, or Piala AFF competitions, we may collect additional activity data to detect fraud and ensure fair play. This data is retained only for the duration necessary to investigate any suspicious activity and is then deleted.

We recommend that you use a strong, unique password on tompel and enable two-factor authentication to protect your account. Do not share your login credentials with anyone. If you believe your account has been compromised, contact our support team immediately through the in-app chat on tompel.