tompelTerms of Use
When you create an account on tompel, you enter into a binding agreement with us. These terms set out the rules we enforce, the rights you hold, and the responsibilities you accept as a member of our platform. We have written them to be clear and direct—covering account creation, deposits and withdrawals, bonus eligibility, dispute handling, and the legal framework that governs your use of tompel.
Our terms apply to all users of tompel, regardless of location or account type. By registering on our platform, you confirm that you have read and understood these terms and agree to be bound by them. If you do not agree with any part of these terms, you should not create an account on tompel.
We update these terms from time to time to reflect changes in our operations, legal requirements, or platform features. We will notify you of material changes via email or in-app notification on tompel. Your continued use of our platform after such changes constitutes your acceptance of the updated terms.
Account Creation and Eligibility on tompel
To open an account on tompel, you must meet the minimum age requirement set by your jurisdiction's applicable law. In most jurisdictions, this is 18 years; some may require you to be older. You must also be a legal resident of a jurisdiction where tompel operates, or you must be accessing our platform from such a jurisdiction in accordance with local law.
During registration on tompel, you provide your email address, create a password, and confirm your date of birth. You are responsible for keeping your password confidential and for all activity that occurs under your account. If you suspect unauthorized access to your tompel account, notify our support team immediately.
We require identity verification (KYC) before you can withdraw funds from tompel. You will provide your full legal name, residential address, government-issued identification, and proof of address. We use this information to comply with anti-money-laundering regulations and to prevent fraud. Your data on tompel is encrypted and stored securely; we do not share it with third parties except as required by law or to process your transactions.
You may hold only one account on tompel. Creating multiple accounts, using false information, or attempting to circumvent our verification process violates our terms and may result in permanent account closure and forfeiture of your balance.
Deposits, Withdrawals, and Payment Methods on tompel
We accept deposits on tompel via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer through mobile banking, local payment, online payment, and e-wallet. Deposits are processed instantly for e-wallets and typically within one to two hours for bank transfers during business hours. We do not charge deposit fees; however, your bank or payment provider may apply their own fees.
Your deposit balance on tompel is held in your account and can be used to place predictions, wager on games, or claim bonuses. Deposits are non-refundable once credited to your account, except where required by law or where we have made an error.
To withdraw funds from tompel, you must have a verified account and sufficient balance. Withdrawals are processed through the same payment method you used to deposit. We review each withdrawal request to ensure it complies with our anti-fraud policies and applicable law. Once approved, your funds are transferred to your payment method—typically within one to two business days for e-wallets and two to three days for bank transfers.
We reserve the right to refuse or delay a withdrawal if we suspect fraud, money laundering, or violation of our terms. We will notify you of any such decision and provide an explanation where permitted by law.
Bonuses, Promotions, and Wagering Requirements on tompel
We offer various bonuses and promotions on tompel, including welcome offers, weekly cashback, referral rewards, and tier-based perks. Each promotion has specific terms, eligibility criteria, and wagering requirements. We display these terms clearly before you claim any bonus on tompel.
Bonuses on tompel are not cash—they are credit that you must wager according to the promotion's terms before you can convert them to cash balance. For example, a bonus with a 30x wagering requirement means you must place predictions totaling 30 times the bonus amount before any winnings can be withdrawn.
Bonuses on tompel expire if unused within the stated timeframe. Once a bonus expires, it is forfeited and cannot be recovered. We display expiration dates clearly in your account on tompel.
We reserve the right to cancel or modify any promotion at any time. If we cancel a promotion, we will provide notice to affected users and allow a reasonable period to claim any outstanding bonuses.
Our tompel Platform Rules and Prohibited Conduct
When you use tompel, you agree not to engage in any conduct that violates our terms or applicable law. Prohibited conduct includes, but is not limited to:
- Using tompel from a jurisdiction where our services are not available.
- Creating multiple accounts or using false information during registration on tompel.
- Attempting to circumvent our verification process or security measures on tompel.
- Using tompel for money laundering, fraud, or any illegal activity.
- Harassing, threatening, or abusing our staff or other users on tompel.
- Attempting to manipulate game outcomes or exploit technical vulnerabilities on tompel.
- Sharing your account credentials or allowing others to access your tompel account.
If we detect any prohibited conduct, we may suspend or permanently close your account on tompel without notice. We may also forfeit your balance and report the conduct to relevant authorities.
Dispute Resolution and Complaints on tompel
If you have a complaint or dispute regarding tompel, contact our support team through the in-app chat, email, or the contact form on our legal notice page. We will investigate your complaint and respond within five business days. If you are not satisfied with our response, you may escalate your complaint to the appropriate regulatory authority in your jurisdiction.
We maintain records of all account activity, transactions, and communications on tompel. These records are available to you upon request and may be used to resolve disputes.
Any legal action arising from your use of tompel must be brought in the jurisdiction where tompel operates. You agree to submit to the jurisdiction and venue of the courts in that location.
Limitation of Liability and Disclaimers on tompel
tompel provides our platform and services on an "as is" basis. We do not warrant that tompel is error-free, uninterrupted, or free from viruses or malicious code. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of tompel, including loss of profits, data, or business opportunities.
Our total liability to you for any claim arising from tompel is limited to the amount you have deposited on our platform in the 12 months preceding the claim.
We are not responsible for the actions of third parties, including payment processors, identity verification services, or other service providers we use to operate tompel.
Jurisdiction Notice and Service Availability on tompel
tompel offers gaming services only in jurisdictions where such services are permitted under applicable local law. Our services are not available in jurisdictions where online gaming is prohibited. Access to tompel is geographically restricted based on your location at account creation and login.
Users are solely responsible for verifying that access to and use of tompel complies with the laws of their own jurisdiction. We do not provide legal advice and do not warrant that tompel is legal in any specific location. If you are unsure whether tompel is legal in your jurisdiction, consult with a legal professional before creating an account.
If your jurisdiction introduces restrictions on online gaming, we will notify affected users and provide instructions for account closure and fund withdrawal. We do not offer refunds for predictions placed before such restrictions take effect.
Data Protection and Privacy on tompel
We collect and process personal data on tompel to comply with anti-money-laundering and know-your-customer regulations, to process your transactions, and to prevent fraud. Your data is encrypted and stored securely. We do not sell your data to third parties except as required by law or to process your payments and withdrawals.
For a complete explanation of how we collect, use, protect, and retain your data, please review our privacy policyYou have the right to request access to your personal data held by tompel, and you may request correction or deletion of inaccurate information.
Changes to These Terms on tompel
We may update these terms at any time. Material changes will be communicated to you via email or in-app notification on tompel. Your continued use of our platform after such changes constitutes your acceptance of the updated terms. If you do not agree with any changes, you may close your account on tompel.
Summary: Your Agreement with tompel
By using tompel, you agree to these terms and to comply with all applicable laws. You confirm that you are of legal age, that you are eligible to use our platform, and that you have verified the legality of online gaming in your jurisdiction. You understand that bonuses carry wagering requirements, that your account must be verified before withdrawal, and that we enforce strict rules against fraud and abuse.
Our support team on tompel is available to answer questions about these terms or to assist with account issues. If you have a complaint or dispute, contact us through the channels provided on our legal notice page. We are committed to resolving issues fairly and transparently.
tompel reserves the right to modify these terms, suspend or close accounts, and refuse service to users who violate our policies or applicable law. Your use of tompel is at your own risk, and we are not liable for indirect or consequential damages arising from your use of our platform.
Service availability
tompel offers gaming services only in jurisdictions where such services are permitted under applicable local law. We do not operate in jurisdictions where online gaming is prohibited by law. Access to tompel is geographically restricted based on your location at the time of account creation and ongoing login. If you attempt to access tompel from a jurisdiction where our services are not available, your account may be suspended or closed without notice. We employ geographic monitoring systems to verify that users are accessing tompel from supported jurisdictions. Users attempting to circumvent geographic restrictions through technical means (such as VPNs) violate our terms of service and risk permanent account closure and forfeiture of balances. Our legal and compliance team reviews service availability regularly as regulations evolve across regions. Should any jurisdiction previously supported by tompel introduce restrictions on online gaming, we will notify affected users and provide instructions for account closure and fund withdrawal. We do not offer refunds for predictions or wagers placed before such restrictions take effect, as users are responsible for maintaining awareness of their jurisdiction's current legal status regarding online gaming services.
Account eligibility
To create an account on tompel, you must satisfy the minimum age requirement established by your jurisdiction's applicable law. In most jurisdictions, the minimum age is 18 years; however, some jurisdictions may set a higher threshold. During account creation on tompel, you will be asked to confirm your date of birth, and providing false information about your age is grounds for immediate account closure and forfeiture of any balance. tompel reserves the right to verify your age and identity through document submission at any time. If we discover that your account was created by a minor or that you provided false age information, your account will be suspended pending investigation. If the investigation confirms a violation of age or eligibility requirements, your account will be permanently closed and any balance forfeited in accordance with our terms of service. You must also be a legal resident of a jurisdiction where tompel operates or you must be accessing our services from such a jurisdiction in accordance with local law. Accounts created by persons ineligible under this rule will be closed without compensation. We use geolocation data, identity document verification, and payment method validation to confirm eligibility and reserve the right to request additional evidence of your location or residency at any time.
Local-law responsibility
Users of tompel are solely responsible for verifying that their access to and use of our platform complies with the laws, regulations, and legal requirements of their own jurisdiction. tompel does not provide legal advice, and we do not represent or warrant that our services are legal in any particular location. Before creating an account or participating in any game on tompel, you are strongly encouraged to consult with a qualified legal professional in your jurisdiction to determine the legality of online gaming and related activities. Laws governing online gaming vary significantly across Indonesia and internationally. Some jurisdictions permit such services under specific licenses and regulatory frameworks; others prohibit them entirely. Some jurisdictions may allow participation for entertainment purposes but restrict or prohibit monetary wagering. It is your responsibility to understand these distinctions and ensure that your use of tompel complies fully with all applicable local law. tompel will not be held liable for any legal consequences, fines, penalties, or other damages arising from your use of our platform in violation of your jurisdiction's applicable law. By creating an account and using tompel, you acknowledge and accept full responsibility for verifying the legality of online gaming in your jurisdiction and for ensuring your compliance with all relevant laws and regulations.
Data and privacy scope
tompel collects personal data during account creation, verification, and ongoing use of the platform to comply with anti-money-laundering (AML), know-your-customer (KYC), and anti-fraud regulations. Data collected includes your full legal name, date of birth, residential address, government-issued identification number, contact information (email and phone number), and payment method details. We also collect account activity logs, device information, IP addresses, and other technical data to detect fraud, prevent account abuse, and ensure platform security. Your personal data on tompel is encrypted during transmission using industry-standard security protocols and stored on secure servers with restricted access. We do not sell or share your personal information with third parties except (1) payment processors and financial institutions necessary to process your deposits and withdrawals, (2) identity verification service providers required for KYC compliance, (3) regulatory authorities and law enforcement where required by legal process or applicable law, and (4) our service providers who assist in platform operation under strict confidentiality agreements. You have the right to request access to, correction of, or deletion of your personal data held by tompel, subject to applicable law and our data retention policies. We may retain certain data for legal compliance purposes even after account closure. For a complete explanation of how we collect, use, store, and protect your data, and to exercise your privacy rights, please review our privacy policy or contact our privacy team through the support channels on tompel.
Contact for legal inquiries
If you have legal questions regarding tompel, our terms of service, your rights as a user, or the legality of our services in your jurisdiction, you may contact our legal team through the official channels provided on our legal notice page. tompel maintains a dedicated legal inquiry system to ensure your questions are properly routed and addressed. We aim to respond to all legal inquiries within five business days; however, response times may vary depending on the complexity of your question and current case volume. tompel fully cooperates with lawful legal requests, regulatory inquiries, and law enforcement processes. We maintain comprehensive records of account activity, identity verification documents, transaction histories, and other information necessary for legal compliance. Regulatory inquiries are handled by our dedicated compliance department and are treated in accordance with all applicable confidentiality laws and legal requirements. If you believe tompel has violated your legal rights, breached our terms of service, or engaged in unlawful conduct, you may file a formal complaint through our support system or legal contact channels. We will investigate your complaint thoroughly and respond with our findings and any corrective actions within ten business days, except where legal restrictions prevent us from disclosing certain information. If you are not satisfied with our response, you may escalate your complaint to the appropriate regulatory authority or consumer protection agency in your jurisdiction.